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SHIPPING & RETURNS


DELIVERY & RETURNS

DELIVERY


FREE FOR ALL UK ORDERS REGARDLESS OF PACKAGE WEIGHT 
FREE FOR ALL ORDERS WORLDWIDE REGARDLESS OF PACKAGE WEIGHT...ALL ORDERS ARE SHIPPED FROM THE U.K

Customised shoe orders take 2-3 weeks to process from the date of purchase. Please be aware that during busy periods delivery will take longer. 

PLEASE BE AWARE THAT DUE TO THE COVID-19 PANDEMIC ,ORDERS ARE TAKING LONGER THAN USUAL TO MAKE AND DELIVER 

 

Once order is placed you will receive a payment confirmation to your selected email with your order number and purchased products summary.AFTER 10- 14 BUSINESS DAYS, A notification email from our delivery agent that your order is now en route for delivery with a full track and trace number assigned to only you will be sent to you.

Please have someone 18yrs or older at the address to sign for the package otherwise it will be returned to us so its very important you track your order.



RETURNS

WE ONLY ACCEPT RETURNS FOR  DAMAGED PRODUCTS AND WRONG SIZES , THESE MUST BE RETURNED WITHIN 7 DAYS OF RECEIPT.

WE DO NOT OFFER REFUNDS OR RETURNS FOR CUSTOM PRODUCTS (IE CUSTOMISED SHOES) AS MATERIALS ARE ORDERED AND MADE SPECIFICALLY TO YOUR SIZE AND STYLE , WE CAN ONLY REPLACE DAMAGED OR LOST PRODUCTS OTHERWISE SALES ARE FINAL.

The item should be in a re-sellable state,with no marks, fragrances, all hang tags and official labels still intact. Failure to do so the product will be returned to the customer and a replacement will be declined. 

OUR RETURN ADDRESS IS AS BELOW

JWC  LTD

64 SOUTH STREET,NUMBER 20,ROMFORD,RM11RB, LONDON,ENGLAND.

DO NOT SEND TO ANY OTHER ADDRESS BUT THE ABOVE OR YOUR RETURN WILL NOT REACH US.

.CUSTOMER IS RESPONSIBLE FOR ALL RETURNS SHIPPING COSTS

.SHIPPING COSTS ARE NON REFUNDABLE ONLY PRODUCT COST IS REFUNDED AFTER RECEIPT AND INSPECTION OF PRODUCT.